FAQ

FREQUENTLY ASKED QUESTIONS

How do I choose the right size?

Use our Size Guide and compare the garment measurements with a similar item you already own. Product pages may also include fit notes.

Can I change or cancel my order?

Contact service@regularmess.com as soon as possible. We cannot guarantee changes once an order has entered fulfillment.

How will I know when my order ships?

We will send a shipping confirmation email with tracking information when available.

Where is my order?

Use the tracking link in your shipping confirmation. Tracking may take a short time to update after dispatch.

Can I return or exchange an item?

Please review our Returns & Exchanges page for eligibility, timing and instructions.

Will I pay duties or taxes?

International orders may be subject to local taxes, duties or import fees unless these charges are collected at checkout.

How can I contact you?

Email service@regularmess.com and include your order number when asking about an existing order.